Contact Relationship Manager software (CRM for short) is nothing new, there are many products that have been out there for years, but CRMs were mainly only adopted by the larger companies who have a lot of salespeople and a big budget.
There are many benefits of a CRM, however the main problem is that on their own they were just too time consuming to update and often complicated to use. The team at EVOPOS are proud to announce a unique new CRM that can really make a difference to sales and customer satisfaction. And best of all it is included at no extra cost.
EVOPOS is an all-in-one software package specifically designed for dealers, distributors and retailers. It has been designed by people in the industry to handle nearly everything you need to do in a simple and intuitive way. Because the CRM is seamlessly integrated a lot of the information can be automatically entered depending on the task you are doing.
For example the quotations / estimates that EVOPOS produce are very popular with dealers and their customers, as not only can they be produced very easily, but they have the pictures and extra information that really helps sell and create a good impression. When you produce a quotation it automatically checks the CRM to see if the customer is set as a current prospect, it then creates a record of the quote and prompts for any additional information and when you want to chase it up again.
These quotations are a great way of getting the customer's details but it is often best to keep the information collected from the customer on the first visit to a minimum to keep it quick, but obviously their name and phone number (preferably mobile) is essential. Where they heard about you and an email is also valuable but you can always get additional information on a follow up call. By producing an impressive document with the information they want and making the best use of their often valuable time will make them more likely to want to buy from you. The follow up call is also very valuable, not just to show you are efficient and getting additional information, but because they now know you may call them they are less likely to buy from someone else.
The EVOPOS CRM will be the Sales Manager's new best friend. They can see at a glance the prospects for each salesperson with values and ratings. They will know which marketing is working and which is not. They can see why sales were lost and which strategies worked best when sales were won.
Also make it easier to keep in touch with your existing customers with EVOPOS's integrated email and SMS messaging. For example you can automatically send an SMS when their Job is ready or parts are in. You can bulk send newsletters, offers or messages in an intelligent targeted way.
The EVOPOS CRM is provided as a no-cost upgrade to existing dealers. Or new dealers can start using the full EVOPOS system today for a low monthly fee which includes friendly and personal phone support. There is no contract and no hidden fees so it is up to the EVOPOS team to keep you happy and profitable. Contact the team for more info or an obligation free on-line demonstration.
