About 10 years ago we were looking at how we could improve things at Evopos HQ and someone suggested going for the ISO9000 Quality Business standard. Well we looked at it, and although the concept seemed good (determine the best and most efficient way to do everything and then document and control it in procedures), we were horrified at the amount of paperwork and administration work needed.
Some businesses need this standard to be able to supply to large national companies, but this did not apply to us as we produce software systems to dealers, distributors and retailers. We just wanted to be as efficient as we could be. So our first reaction was why spend 500 hours trying to save 50 hours work? We are all about using systems to help dealers to be more profitable and this simply did not add up.
However we had seen some really good stuff in the ISO9000 standards so we set up a meeting and asked if we could still do it if we automated a lot of the work and made it paperless. At first the approvers said no, people needed access to these massive procedure manuals at all times and they have been doing it that way for years. But after we showed them what is possible using the latest technologies they relented and agreed to let us try.
The result was amazing, especially when we took on new members of staff. Everyone could see exactly how everything should be done. Management could evaluate how well people were working to the documented procedures.
Everything was documented from how we answer the phone to the best ways to deal with customers and how we book holidays. Staff were happier because they knew exactly what they had to do, they could also see their 'Skills Chart' so they knew what they needed to learn to progress in the business. Even the approvers were impressed and we were very proud to be their first ever paperless ISO9000 approved business.
The big downside is that it did take us a long time to set up and fine tune the system, even with the technical resources at our disposal. This got us thinking that we should offer an off-the-shelf 'Business Control' system designed for small business and built to the latest ISO9000 standards. And being incorporated into our Evopos system would avoid duplication and always be ready to hand. This would give our clients all the advantages without a large investment of time and money.
This new Evopos 'Business Control' module is nearing completion and we are looking for a few forward thinking motorcycle dealers to work with us to ensure it will be a big success and for the first few dealers we will subsidise the cost in return for your valued feedback. Evopos already offers great Invoicing, Stock control, Job control, Accounts, CRM, Messaging, Email marketing.
The new 'Business Control' module will make it an un-beatable 'All-in-one' solution. Please contact the team at Evopos for more information or an obligation free demonstration.
